Contact Information

Atos Application Processing Center (APC)

• All questions about the online (DS-160) application forms, online photo submissions, appointments, and visa procedures should be directed to Atos APC.

• Address: 6F, No 6, Xin Yi Road, Sec.4, Taipei, 106
• Service hours for in-person inquiries: 8:00 am – 5:00 pm, except for Taiwan holidays.
• Telephone Number: 886-2-2709-5106
• Operator Hours: 8:00 am – 5:00 pm, except for Taiwan holidays.
• E-mail: visa.service@atos.net 
• Fax Number: 886-2-2709-5440 

Non-Immigrant Visa Unit (NIV)

• Address
  First Floor, Consular Section
  No 7, Lane 134, Xin Yi Road, Section 3, Taipei 106
  (The closest MRT station is Da An on the Muzha (Brown) Line)
• Information Window
  - In-person inquiries
  - Applications for applicants over age 80
  - Service hours: 8:00 am - 3:00 pm, except for Taiwan/US holidays and the first working day of each month.
• NIV Unit Contact Information:
  - All telephone inquiries must be directed to Atos Application Processing Center at 886-2-2709-5106.
  - Important Notice: Before contacting AIT to inquire about the status of administrative processing, applicants or their representatives will need to wait at least 60 days from the date of interview or submission of supplemental documents, whichever is later.
  - If you have a question related to emergency appointments or the status of a pending application, send your inquiry by e-mail at visaniv-ait@state.gov or fax 886-2-2162-2211.