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Emergency Contacts

Emergency Contact Information for U.S. Citizens

U.S. Citizen Services at the American Institute in Taiwan is open Monday through Friday between 08:15 am and 5:00 pm, excluding U.S. and Taiwan public holidays.

Service Hours for applications & services:  Mon – Fri 8:15 AM-11:00 AM (By appointment only)

In case of a genuine emergency involving a U.S. citizen currently in Taiwan, please call (02) 2162-2000.
If calling from the United States, please call 1-888-407-4747.  Please note that this number is NOT for visa inquiries.

Any other U.S. Citizen Services questions, please send an email to TaipeiACS@state.gov

U. S. Citizen Services at the American Institute in Taiwan CANNOT answer questions on green cards, immigrant visas, & non-immigrant visas.

Visas: for general visa questions and information, please contact our service provider.

AIT – Washington Headquarters

Suite 750
1300 17th Street North
Arlington, Virginia 22209 USA
TEL: (703) 525-8474
FAX: (703) 841-1385

AIT – Taipei Main Office

Key Officers
  • Director – Sandra Oudkirk
  • Deputy Director – Jeremy Cornforth
  • Agricultural Section Chief – Erich Kuss
  • Agricultural Trade Office Director –  Emily Scott
  • Animal and Plant Health Inspection Service (APHIS) Area Director  – Kelan Evans
  • Commercial Section Chief – Betsy Shieh
  • Consular Section Chief – Deena Parker
  • Economic Section Chief – N. Rashad Jones
  • Management Section Chief – Matthew C. Meadows
  • Public Diplomacy Section Chief – Arend Zwartjes
  • Political Section Chief – Richard Jao
  • Regional Security Officer – Timothy Feeney

Contact Information:
100 Jinhu Road, Neihu District
Taipei 114017, Taiwan
Phone: +886 (2) 2162 2000
Fax: +886 (2) 2162 2239  Fax: +886 (2) 2162 2251

Agricultural Section

Agricultural Section Chief – Erich Kuss
Agricultural Section Deputy Chief – Erik Syngle

The Agricultural Section represents U.S. agricultural interests on Taiwan with the goal of increasing Taiwan′s agricultural imports from the United States. The section′s responsibilities are to: 1) analyze and report on Taiwan′s agricultural production, demand for agricultural commodities and products, market opportunities, and the nature of competition from other suppliers; 2) reduce tariff and non-tariff barriers on U.S. agricultural exports to Taiwan; and 3) advise and support USDA and the private U.S. agricultural sector regarding market conditions, market development strategies, and the evaluation of market development activities and campaigns.

Contact Information:
Agricultural Section
100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2316 Fax: +886 (2) 2162-2238
E-mail: agtaipei@fas.usda.gov

Agricultural Trade Office (ATO)

Agricultural Trade Office Director –  Emily Scott

The Agriculturalhttps://www.ait.org.tw/emily-scott-assumes-duties-as-director-of-agricultural-trade-office/ Trade Office’s major focus is providing marketing assistance to U.S. companies and associations interested in exporting food and agricultural products to Taiwan. The ATO oversees and supports the activities of more than forty agricultural market development cooperators of the U.S. Department of Agriculture, four of which maintain offices with market directors on Taiwan; the U.S. Soybean Export Council, the U.S. Grains Council, the U.S. Wheat Associates, and the U.S. Meat Export Association. In addition, the ATO assists local Taiwan importers in locating reliable U.S. suppliers through the computerized trade leads service and the resources of the ATO library. Finally, to match exporters’ and importers’ interests, the ATO sponsors food shows and other promotional activities throughout the year.

Contact Information:
Agricultural Trade Office
100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2682 Fax: +886 (2) 2162-2520
E-mail: atotaipei@fas.usda.gov

Animal and Plant Health Inspection Service (APHIS)

Area Director for Taiwan – Kelan Evans

Agricultural Scientist –
Yen-Chi Chen

APHIS’ mission is to “safeguard the health, welfare and value of American agriculture and natural resources.”  AIT’s APHIS Office directly contributes to this mission by working with local authorities in Taiwan to: 1) Safeguard exports of Taiwan-origin agricultural products to ensure quarantine pests and invasive species are excluded and not inadvertently introduced into the U.S. via air or maritime cargo; 2) Promote safe imports of U.S.-origin agricultural products to Taiwan in a manner that ensures animal and plant pests are excluded and the value of U.S.-origin products are maintained; 3) Advance the adoption of bilateral trade protocols that align with internationally recognized science-based standards and guidelines established by the World Organization for Animal Health (OIE) and International Plant Protection Convention (IPPC); and 4) Establish and maintain a strong collaborative working partnership with counterpart Taiwan regulatory agencies through scientific exchanges on animal and plant pest and disease control, management and eradication.

Contact Information:
APHIS Office
100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2216  Fax: +886 (2) 2162-2215
E-Mail: IS.Taipei.Taiwan.Office@usda.gov

Commercial Section

Commercial Section ChiefBetsy Shieh

The Commercial Section assists U.S. exporters by arranging appointments with potential local business partners or relevant authorities, providing information on the Taiwan market for U.S. goods and services, and maintaining an on-line directory of U.S. suppliers for use by local importers.

Contact Information:
Commercial Section
Address: 100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2000 Fax: +886 (2) 2162-2159
E-Mail: office.taipei@trade.gov

Consular Section

Consular Section Chief – Deena Parker

The Consular Section of the American Institute in Taiwan provides assistance to American citizens residing in or visiting Taiwan and Visa services for temporary visitors and immigrants to the United States. The Citizen Services Unit helps American citizens with passport applications and renewals, reports of birth for children born in Taiwan, voter registration, applications for Social Security numbers, federal benefits, child custody issues, and notarial services. The unit also provides emergency services for American citizens in distress. The Visa Unit processes both nonimmigrant and immigrant visas. Nonimmigrant visas are processed for persons who seek short-term visas to the United States, such as tourist visas, business visas, student visas, crew visas, temporary work permits, etc. Immigrant visas are processed for persons who are entitled to reside permanently in the United States.

Contact Information:
Consular Section
Address: 100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2000

Economic Section

Economic Section Chief – N. Rashad Jones

The Economic Section works on behalf of U.S. industry and the American public to advance U.S. economic interests throughout Taiwan.  The section works in concert with other economic and trade agencies throughout the U.S. government and routinely engages with Taiwan where our interests align, on everything from sanctions implementation to supply chain resilience.

Contact Information:
Economic Section
Address: 100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2000

Public Diplomacy Section

Public Diplomacy Section Chief – Arend Zwartjes
Cultural Affairs Officer – John Dow
Spokesperson – Ed Dunn

The Public Diplomacy Section (PDS) administers the U.S. Government’s official information, educational, and cultural exchange activities in Taiwan. Through its Press Office, PDS handles all public affairs matters and media relations concerning the American Institute in Taiwan, the United States Government, and U.S. policies toward Taiwan.  The Press Office also assists other agencies and elements of AIT in their media activities and programs. The Cultural Section coordinates and supports U.S. cultural and educational initiatives in Taiwan, along with a range of visitor and educational exchanges, including Fulbright. The section also oversees six American Spaces, with programs that focus on education advising, science and technology, arts and culture, and information about the United States.

Contact Information:
Public Diplomacy Section
Address: 100 Jinhu Road, Neihu District, Taipei 114017, Taiwan
Tel: +886 (2) 2162-2000

AIT – Kaohsiung Branch Office

5F, 88 Chenggong 2nd Road, Qianzhen District
Kaohsiung 806618, Taiwan
Phone: +886 (7) 335 5006
Fax: +886 (7) 338 0551

Service Hours:
By appointment only

Any other American Citizen Services questions, please send an e-mail to TaipeiACS@state.gov

Commercial Service (CS) Kaohsiung Office

American Institute in Taiwan Commercial Section – Kaohsiung Office

Contact Information:
Commercial Section
Address: 5F, No. 88, Chenggong 2nd Road, Qianzhen Dist., Kaohsiung, 806618, Taiwan
Tel: +886 (7) 335-5006 Ext. 6119 Fax: +886 (7) 338-0551
E-Mail: office.kaohsiung@trade.gov