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Important Visa Information

Payment Information

Nonimmigrant visas (NIV): Every visa applicant must pay a non-refundable, non-transferable visa application processing fee before applying for a visa, unless the application fee is not required.  Depending on the visa category you are applying or the document delivery option you are selecting, additional visa fees or delivery fees may be required.

Immigrant Visas (IV): Most IV cases are processed through National Visa Center (NVC) and the processing fee will have been collected during the NVC process.  The AIT cashier will collect the visa processing fee only in those cases with petitions filed at AIT or if not previously paid.

Appointment Information

Most visa applications at AIT are processed by appointment only, except for certain applicants qualified for Drop-Off Service (Interview Waiver).  We request that you be on time for your appointment and adhere to our security regulations during your visit at AIT.

Other Visa Information

Please visit our  U.S. Travel Docs website for complete information on visa procedures and requirements, including a directory of nonimmigrant visa categories.

Contact the Call Center

To contact a visa application services Call Center customer service representative, please visit the U.S. Visa Information Service Contact Us page for full information or use contact information below. Please note that Call Center will be closed on Saturdays, Sundays and AIT Holidays.

  • Email: support-taiwan@ustraveldocs.com
  • Telephone:
    – Callers in Taiwan: 02 7741-7989 or 02 7741-7998 (9:00 a.m. to 5:00 p.m. Taiwan Local Time, English and Mandarin)
    – Callers in the United States: 703-665-7348 (9:00 a.m. to 5:00 p.m. U.S. Eastern Standard Time, English only)
    – Callers in other countries: +886 2 7741-7989 or +886 2 7741-7998, or +1 703-665-7348
  • Please click here to see AIT Holidays.